TSA Cares Access Initiative - Aspen Policy Academy

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TSA Cares Access Initiative to Improve Checkpoint Experience for Disabled Travelers

By Meghan Cochran, Christian Crumlish, Anita Lynch, Atirek Sharma, and Ian Sharpe

This policy brief advocates that the Transportation Security Administration (TSA) create a new initiative to support TSA Cares called “TSA Cares Access” to improve the security screening experience for disabled travelers. TSA Cares Access will build upon the existing framework of TSA Cares and simplify the assistance and accommodations request process. TSA Cares Access initiative will enhance the overall experience of disabled travelers, leading to improved security outcomes and reduced complaints.

This brief was completed as part of a project for the 2023 Tech Executive Leadership Initiative (TELI), hosted in conjunction with the Tech Talent Project.

See the Project