Traveler Dedicated Routing System to Support Travelers with Special Accommodations
By Joe Alterio, Eric Bloch, Nannette Cutliff, Ray Hernandez, and Badri Sridharan
This policy brief proposes the implementation of a Traveler Dedicated Routing System (TDRS) by TSA to enhance the screening experience for travelers with special accommodations. The brief suggests making changes to airline kiosks and counter check-in processes to improve the identification and assistance provided to these travelers. TDRS will streamline the security screening process for special accommodations travelers by allowing travelers to self-identify their special needs during check-in. This initiative will ensure an efficient and empathetic travel experience for passengers with special accommodations by reducing the work involved in asking for accommodations.
This brief was completed as part of a project for the 2023 Tech Executive Leadership Initiative (TELI), hosted in conjunction with the Tech Talent Project.
