Digitizing the JobsNOW! Intake Process for Medi-Cal Clients in San Francisco

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Image of a pink apartment building in San Francisco.

Digitizing the JobsNOW! Intake Process for Medi-Cal Clients in San Francisco

By Susie Forbath, Tim Lillis, Cedar Louis, Jud Neer, and Anthony Vasquez

This project proposes that the San Francisco Mayor’s Office of Innovation (MOI) implement a new web form for clients joining San Francisco’s JobsNOW! employment program — an initiative matching low-income residents with work opportunities to maintain their Medi-Cal coverage. This web form would replace the current paper-based intake process and automatically integrate with the California Statewide Automated Welfare System which supports all public assistance programs in the state. By digitizing the JobsNOW! process, the MOI could reduce manual data entry and free up staff capacity for direct client support.

This project was completed as part of the 2026 Tech Executive Leadership Initiative, a partnership between the Aspen Institute’s Policy Academy and the Tech Talent Project.

See the Project